Today, a phone system may not be that important thanks to modern business communication tools like emails. However, businesses still need a phone system.
For years, a phone system is one of the most important communication tools for small businesses to communicate with clients and suppliers. Before the advent of email, the telephone has been a major communication tool for businesses.
However, as technology continues to evolve, every business needs to periodically upgrade its communication equipment. It is necessary for the business to stay updated for security reasons and to save money.
Buying a new phone system
So, you want to buy a new phone system for your small business? Yes, it’s good to upgrade your business communication tools, but you have to be very careful whenever you want to do so.
The fact is that there are numerous questions you should be prepared to ask when it comes to investing in a phone system. Otherwise, you may end up wasting your hard-earned money and time on useless equipment if you are not careful enough.
Since buying a new phone system for your business is important, here are five things you may want to consider.
#1]. Finding the right partner
When buying a phone system for your business, there are so many things you may want to consider. One of these would be choosing the right telecom provider to work with.
Your provider should understand how the market works in addition to offering technology that would future-proof your business. Additionally, your telecom partners should have a dedicated in-house technical and management team to offer support when needed.
#2]. Identify the options available
The phone system options available to businesses include the virtual phone system, the traditional phone system, and Voice over internet protocol (VoIP). The virtual phone system is ideal for a person who is just starting and does not have an office.
The traditional phone system is reliable because it does not depend on the internet. However, it is heavy and lacks flexibility. The VoIP utilizes the internet and is cost-effective.
You first need to consider which features are available with the phone system offered. In most cases, the hoisted phone providers don’t offer the same features you would expect in a premises-based solution.
If you find that critical features of the phone system such as IVRs, call queues, and conferencing are not available or cost you extra, then chances are you aren’t getting the right solution.
An ideal phone system should have all the UC features, so you do not need to worry about the missing features. You can learn more about unified communication systems by visiting gabbit.net.
#4]. Initial investment
The upfront cost for hosted VoIP solutions is usually low and typically charged monthly per user. On the other hand, the upfront fee for an on-site VoIP server is usually higher, but one does not need to make recurring monthly payments.
Above a particular threshold, it becomes easier and cost-effective to buy your own equipment rather than pay the monthly fee.
For businesses with five to fifteen employees, the hosted VoIP tends to be the right option, but for businesses with a large number of users, the cloud system is usually the preferred option due to the many benefits it provides.
#5]. Business size and future plans
The needs of every business differ with their sizes. For large companies, the initial investment can be quite high, especially when multiple locations are involved.
For that reason, when searching for a phone system, it’s imperative to select a system that does not hinder your future potential growth. Cloud-based systems are usually cost-effective in the long run and offer easy scalability.
Deciding what phone system to use seems like a daunting task, but with the right partner, this process is expected to move smoothly. Whatever choice you make, make sure you go for a system that will grow along with your business.