To say that every business owner values their customers is not an overstatement. But do you have the right customer support tools to power your small business?
Customers are the backbones and mainstay of any successful business. Without customers, your business won’t make sales and your business will struggle to survive as a result.
However, it’s not just about having customers but it’s also about keeping customers happy. This is why some businesses are ready to go to any length in order to improve their customer experience.
As a matter of fact, having happy customers mean a lot to a business; they meant repeat business as well as brand advocacy.
Alternative customer support tools
According Wikipedia, customer support is a range of customer services to assist customers in making cost-effective and correct use of a product.
In other words, customer support is all about helping customers, and the help includes installation, troubleshooting, maintenance, upgrading, and others.
Nowadays, customer support has become an essential department in every business that cares about its customers. However, having the right customer support tools can help you to easily deal with customer issues.
As a matter of fact, customer support tools can help if you want to quickly attend to customers and improve their experience.
In a way, a better support tool means better customer support. Below are some of the best alternative customer support tools for small businesses to use…
#1]. Help Scout
Help Scout offers a platform designed specifically for growing businesses. Trusted by more than 12,000 businesses in 140 countries, the tool helps you deliver world-class customer support with ease. Help Scout offers every customer support tool you need, out of the box.
With features like customer management, shared email, live chat, knowledge base, reports, and much more. This tool gives brands the flexibility and visibility to support customers at scale. It empowers businesses with tools that serve people in the most human, helpful way. Pricing: Standard price starts from $20.00 per user/month and this includes reporting, automation, and integrations for support teams. Ready to get started? Start your free trial here!
- Find, sort, manage customers in one place
- World-class customer support tools
- Easy integrations with other popular apps
- In-app messaging to engage leads / customers
- Evaluate your team with easy reporting
UniTel Voice is a powerful virtual phone system designed for small business owners and startups. You can use UniTel Voice to run your business from anywhere and on any device. It features include greetings, extensions, voicemail, texting, fax, and etc.
It makes it easy for startups to find a great toll-free number, set up a professional auto attendant, and manage their entire virtual PBX from their smartphone. Pricing: Starting from $9.99/month which includes 500 monthly minutes, unlimited greetings, extensions, voicemail, and more. Sign up instantly. 30 day risk-free trial!
- Impress customers with a professional greeting
- Know who is calling and never miss a call
- Give everyone on your team their own extension
- Get your business toll free numbers
- Vanity toll-free number to boost your brand
Freshdesk offers a unified platform for businesses to deliver seamless customer service across digital and traditional channels. It’s built to accelerate your team’s efficiency and offers all the necessary tools to improve your customer’s experience with AI and bots.
Freshdesk offers offers a list of consolidated resources, useful tips, and tricks to help the customer support team adopt the best possible remote working processes.
It is an easy-to-use all-around helpdesk solution for small to mid-sized businesses. Pricing: Starting from $15/month which includes automation, helpdesk report, custom ticket views, and more. Start your 21-day free trial. No credit card required. No strings attached!
- Proactively understand customer needs
- AI-powered chatbots to guide customers
- Effortlessly answer customer support calls
- Accelerate customer experience innovation
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