Nowadays, helpdesk tools have become essential software to power customer service. But do you have the right helpdesk solutions for your business?
In today’s world of entrepreneurship, every business owner knows the importance of customers. As a matter of fact, no business can survive without customers.
This is why brands have a dedicated customer service team to deal with customers. Also, customer service helps businesses consolidate their relationship with customers.
There is more to modern customer service than just interacting and replying to customer queries. With the right tools, customer service is in a better position to help you take your business to the next level.
Helpdesk tools for small businesses
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High-quality customer service is now a must-have requirement in today’s customer-centric world of business.
No matter how great your products or services are, if you offer poor customer service it will reflect on the overall performance of your business.
The fact is that every customer expects to be treated or attended to in a professional manner. Therefore, anything less than that means the business is not meeting or exceeding customer expectations, which is bad for the business.
This is why businesses should always value customers and try to understand what they are looking for. Otherwise, customers may take their patronage to another business that will not only value them but also take care of them.
Every customer service team needs one or more tools to be able to keep customers happy. We have combed the internet for some of the best helpdesk tools for small businesses to power their customer service.
1#1]. Freshdesk
Freshdesk is one of the trusted names when it comes to helpdesk solutions. It is a unified platform designed to deliver seamless customer service across digital and traditional channels. Freshdesk offers a list of consolidated resources, useful tips, and tricks to help the customer support team adopt the best possible remote working processes.
It’s built to accelerate your team’s efficiency and offers all the necessary tools to improve your customer’s experience with AI and bots. This is an easy-to-use all-around helpdesk solution for small to mid-sized businesses. [(Start your 21-day free trial. No credit card required. No strings attached!)]
2#2]. Zendesk
Zendesk is a powerful and one of the best customer service software and sales CRM. Businesses can use it to improve customer relationships with ease. Customer service reps can keep track of conversations across email, live chat, social media, and phone.
One of the best things about Zendesk is that it’s perfect for businesses of all sizes. It offers tons of useful tools, widgets, apps, and easy integrations. Also, Zendesk support can help with enhanced customer insights and advanced analytics from reports and dashboards.
3#3]. Help Scout
Help Scout offers one of the best tools for the world’s most customer-centric businesses. It’s the tool you need to offer a better experience for your customers and fewer headaches for your customer service team. It helps you reduce complexity for agents while creating a delightful experience for customers.
Help Scout is an all-in-one customer service platform that helps you balance everything your customers need to be happy. The tool is trusted by more than 12,000 businesses in 140 countries. [(Start Your 15-day Free Trial Now. No credit card required!)]
4#4]. Zoho Desk
Zoho Desk is another popular name when it comes to customer service helpdesk solutions. It uses the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness.
Also, it offers a built-in call functionality along with the email ticketing system. It allows customers to submit their issues on popular social media platforms such as Facebook and Twitter. Byt this, it provides an ultra-friendly approach to customer service management.
5#5]. Happyfox
Happyfox is a cloud-based powerful but easy-to-use help desk and customer support software. It lets you organize better, assign the right email to the right person, respond faster, and tracks everything.
The tool offers an all-in-one help desk ticketing system that provides faster and better support for your customers. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base, and community forums.
6#6]. Olark
Olark is a powerful live chat software and customer data tool to connect your customers with the right service representative in moments. With this tool, you can chat in real-time, engage your customers, answer questions, and gather feedback.
The tool lets you organize customer data and store structured notes and chat transcripts in Olark or your own CRM tools. You can get access to real-time chat metrics to ensure you’re providing the best possible customer experience.
7#7]. Helpdesk.com
HelpDesk software is a powerful tool that serves a wide range of customer support activities. The tool lets you organize messages and quickly offer assistance to customers. You can also exchange information with customers with a single point of contact.
The tool lets you manage your email communication, keep track of all conversations and convert your emails into tickets. Also, you can collaborate with your teammates and work as a team to help customers get all the answers.
Furthermore, the tool lets you automate repetitive tasks, simplify your to-do list, and save time. It lets you analyze customer support reports and make better decisions based on data. You can also integrate it with LiveChat to solve tickets and talk on chat.
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